Introduction and Our Commitment

celarionthaq respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our financial education platform and services. We operate in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

By using our website at celarionthaq.com or engaging with our services, you consent to the collection and use of your information as described in this policy. We believe transparency is essential when it comes to your data, and we've structured this policy to provide clear, comprehensive information about our privacy practices.

Information We Collect

We collect various types of information to provide and improve our financial education services. The information we collect includes personal information you provide directly, information collected automatically through your use of our platform, and information from third-party sources where permitted by law.

We also collect technical information automatically when you visit our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring websites. This information helps us understand how our platform is used and identify areas for improvement.

How We Use Your Information

Your personal information is used primarily to provide educational services, improve user experience, and maintain the security of our platform. We process your information for legitimate business purposes and where we have your consent or are required by law.

• Delivering educational content, courses, and personalised learning recommendations
• Processing payments and managing your account subscriptions
• Providing customer support and responding to your inquiries
• Sending important updates about our services, policy changes, and educational opportunities
• Analysing platform usage to improve content quality and user experience
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements

We may also use aggregated, de-identified data for research purposes to better understand learning patterns and improve our educational methodology. This research helps us develop more effective financial education resources for our community.

Information Sharing and Disclosure

celarionthaq does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in specific circumstances outlined below, and always in accordance with Australian privacy law requirements.

All third-party service providers are required to maintain appropriate security measures and use your information only for the specified purposes. We conduct due diligence on our partners to ensure they meet our privacy and security standards.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and have established procedures to help you exercise them effectively.

• Access: Request copies of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Restriction: Ask us to limit how we use your information
• Portability: Request a copy of your data in a structured, commonly used format
• Objection: Object to certain uses of your information

To exercise these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days and may require identity verification to protect your information from unauthorised access.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorised access, use, alteration, or destruction. Our security framework includes technical, administrative, and physical safeguards designed to maintain data integrity and confidentiality.

While we maintain high security standards, no system is completely immune to security breaches. In the unlikely event of a data breach that poses serious harm, we will notify affected individuals and relevant authorities as required by law.

Data Retention and Deletion

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of information and purpose for which it was collected.

Account information is typically retained while your account is active and for seven years after account closure to comply with financial record-keeping requirements. Learning progress data may be retained longer to support ongoing educational recommendations and research. When information is no longer needed, we securely delete or anonymise it according to established procedures.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse platform usage, and provide personalised content. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We use both session cookies that expire when you close your browser and persistent cookies that remain until deleted or expired.

International Data Transfers

As an Australian-based company, we primarily store and process data within Australia. However, some of our service providers may be located overseas, particularly for cloud storage and customer support services. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

We only work with overseas providers in countries with adequate privacy protections or under contractual arrangements that provide equivalent privacy safeguards to those required under Australian law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify users of significant changes through email or prominent website notices at least 30 days before changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when the latest version was published.